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Controller Firmware:
RAID controller firmware is available upon request only. Contact Support and provide your serial number and your current firmware revision, we will then send you the correct firmware for your model if there is an update available.
Product Documentation:
 Download Quick Start Guide
Guides you through the initial installation of NetStor WSS LE.
Frequently Asked Questions: Choose an FAQ from the list below
Providing Server Reports
Restoring the NetStor WSS LE NAS to factory defaults
Providing Server Reports
How do I get server reports to send to Technical Support?
To get the server reports from the WSS NAS, follow the instructions below:
1. Click on Start -> Run and then type "nas.msc" without the quotes and click on OK.
2. Under EMD NetStor WSS Support there is an option to Generate Server Reports.
Restoring the NetStor WSS LE NAS to factory defaults
How do I restore the WSS NAS to factory defaults?
1. Make sure that the unit is powered down.
2. Insert the USB key. On the WSS LE 1U there are two USB ports in the front, on the WSS LE 2U there are two ports at the rear of the unit. Turn the unit on.
3. Once Acronis True Image has come up click on “Recovery”. The unit was preconfigured to boot from the USB key. If for some reason it does not please check the system bios settings.
4. On the “Welcome to the Restore Data Wizard!” screen click next.
5. You will need to wait a minute or two for the “My Computer” screen to populate.
6. Select “Removable Drive (B:)” and choose your backup file. Your backup file should be in the format of serial#.tib.
7. Click next once the option becomes available, this may take a moment.
8. Leave the default “Restore disks or partitions” and select next.
9. Select the entire disk by selecting the checkbox next to disk 1. Select next.
10. Leave the default of not resizing the partitions and select next.
11. Choose the disk that is 30GB in size (note it may show 27GB).
12. Select “Yes, I want to delete allthe partitions on the destination hard disk before restoring.” and then select next.
13. Leave the default of “No, I do not.” and select next.
14. At the additional settings screen select next.
15. If prompted for a user name and password leave them blank and select next. If not proceed to the next step.
16. Verify all information is correct and click on proceed.
17. Once the restore has finished remove the USB drive and click on the X in the upper right to reboot your system.
In case of support needs please contact us at 800-995-1014 option 2 or
you can use our instant electronic support request.
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