|
|
NetStor WSS R2 - Network Attached Storage - Product Support |
|
Controller Firmware:
RAID controller firmware is available upon request only. Contact Support and provide your server serial number and your current firmware revision, we will then send you the correct firmware for your model if there is an update available.
Product Documentation:
 Download product manual - version 1.1 released 04/01/05
Product administration guide (user manual).
Download Quick Start Guide
Guides you through the initial installation of NetStor WSS R2 NAS
Frequently Asked Questions: Choose an FAQ from the list below
Providing Server Reports for NetStor WSS R1 NAS
Providing Server Reports for NetStor WSS R2 NAS
Restoring the NetStor WSS NAS to factory defaults
Providing Double Take configuration information
IPMI related questions:
To obtain the IP address through a DHCP server
Unable to Determine IP/DHCP Not Available
Connecting to the IPMI Interface
Configuring a Static IP
Lost Admin IPMI Password
Changing the Admin Password
Unable to Access the Remote Console
Providing Server Reports for R1 NAS
How do I get server reports to send to Technical Support?
To get the server reports from the WSS R1 NAS, follow the instructions below:
1. From the WSS web interface, click on "Status" -> "System Information"
2. Follow the instructions on the page. Follow the instructions provided via the interface and login using the administrator credentials, let the server report script run to generate the zip file.
3. The actual link for creating the server reports is at the bottom of the page. If you are running the server reports for the very first time, you may have to go through an install which is auto-launched by that link.
|
Providing Server Reports for R2 NAS
How do I get server reports to send to Technical Support?
To get the server reports from the WSS R2 NAS, follow the instructions below:
1. Click on Start -> Run and then type "nas.msc" without the quotes and click on OK.
2. Under EMD NetStor WSS Support there is an option to Generate Server Reports.
|
Restoring the NetStor WSS NAS to factory defaults
How do I restore the WSS to factory defaults?
The WSS comes with a bootable disc that can be used to restore the unit to its original configuration. There is also a restore image on a hidden partition of the WSS Operating System Drives. Information on how to restore the WSS to factory defaults can be found in the document at the following link: WSS_Acronis_Restore.pdf
|
Providing Double Take configuration information
How do I provide the Double Take information for trouble ticket?
1. On the server for which the Double Take information has been requested, go to a Command prompt. Type: CD\PROGRAM FILES\DOUBLETAKE
2. Hit the enter key and type: DTINFO.EXE
3. Hit the enter key. When the DTInfo window comes up, click on the start button. DTInfo will run, taking between 2-4 minutes. Click on the Done button when DTInfo finishes.
4. DTInfo creates a 'machine name'.zip file in the following folder:
C:\PROGRAM FILES\DOUBLETAKE\SUPPORT
Send the resulting file in reply to your trouble ticket e-mail.
5. Server Properties Screenshots - open the Double Take Management Console, and expand the list to show the server for which the report has been requested.
6. Right-click on the Server for which the Double Take information has been requested, and choose Logon. Enter the appropriate credentials for the local administrator account on the server being logged onto, and click OK.
7. Right-click on Server for which the DoubleTake information has been requested, and select Properties.
8. Get a screenshot of each of the tabs.
9. Compress (zip/rar) the above screenshots and send the resulting file in reply to your trouble ticket e-mail.
|
IPMI related questions:
To obtain the IP address through a DHCP server
The IPMI interface can be located by finding a label on the back of the chassis “IPMI” and a MAC address. The MAC address should be similar to: 00:A2:23:B5:67. Use this MAC address and check the DHCP server on the Network for the IP address that it “pulled”.
|
Unable to Determine IP/DHCP Not Available
If you are unable to determine IP for your IPMI Interface please download the IPMI Configuration Utility ISO and burn it to a CD-ROM. You will need to reboot your host and boot off of the CD-ROM. Once booted onto the CD-ROM the current IP will be displayed as well as instructions for setting a static IP.
|
Connecting to the IPMI Interface
From any web browser on the same network you should be able to connect to the IPMI interface using the previously determined IP and connect via https, ex: https://<ip_determined_above>. The default username is ADMIN and the default password is also ADMIN, be sure to capitalize the username and password as they are case sensitive.
|
Configuring a Static IP
Connect to the IPMI Interface following the instructions above. Under Device Settings click on Network. From here you can change the IP configuration. If you do not know your IP see the "Unable to Determine IP/DHCP Not Available" FAQ above.
|
Lost Admin IPMI Password
If you have lost your IPMI password please download the IPMI Configuration Utility ISO and burn it to a CD-ROM. You will need to reboot your host and boot off of the CD-ROM. Once booted onto the CD-ROM run "defaultp". This will set the ADMIN user account back to a password of ADMIN. Note: This will also set your IP address to 192.168.1.201. Please follow the onscreen prompts to set a new IP.
|
Changing the Admin Password
Connect to the IPMI interface and login (see section above). Under User Management select Change Password.
|
Unable to Access the Remote Console
Please verify you have the latest Java Virtual Machine installed from http://www.java.com.
|
|
