Current Products

Contact Support

Learning Center

This product is at End-of-Life, for upgrade assistance please contact us.

Controller Firmware:

Download latest firmware (v 5.37. released 08/25/03)

View latest firmware release notes

Product Documentation:

Download Quick Start Guide for E100 Plus/Plus S

Download Product manual (revision 1.6. released 04/00)

Download product reference guide (revision 1.5. released 03/00)

Frequently Asked Questions: Choose an FAQ from the list below

Factory Reset Controller to Default values
Reset Administration Password
Upgrading Firmware
Providing Server Report
Not Responding

Factory Reset Controller to Default values

How do I reset my E100 to factory default settings?

NOTE: This will not delete the volumes cached on your E100, however you will need to re-input your IP/network information.

1. Shutdown the E100 server (power it off)

2. On the outside rear of the chassis, locate the reset button which is on the NIC next to where the network cable plugs in.

3. Insert a heavy duty paper clip into the reset hole and hold it down.

4. Turn the E100 on and continue to hold the reset button in.

5. Once the Status LED begins blinking amber in 2 second intervals (about 15 seconds) release the button.

6. Once released let the LED blink 3 times and the press and hold the reset button again until the Status LED goes to solid amber (about 20 seconds).

7. Turn the E100 off, wait 10 seconds, and power the unit back on. The E100 is now reset to factory default settings.

The default name is AXISxxxxxx where x=the last 6 digits of the MAC address (printed on the back of the chassis, usually starts with 004...)

By default the E100 will pickup an address from your DHCP server. If the E100 is unable to obtain an IP address from your DHCP server or you do not have a DHCP server, then you will need to A)Open a DOS prompt and type the command 'route add 192.36.253.1 PC IP ADDRESS'. For example, 'route add 192.36.253.1 192.168.252.215' if 192.168.252.215 is the IP address of the workstation. or B) connect a workstation to the same hub/switch as the E100 and set that workstation to an IP address of 192.36.253.1 and set the subnet to 255.255.255.0 while leaving the gateway entry blank.

Once this is done you can access the E100 via web browser by the IP address of 192.36.253.80. You can then login to the admin web interface using the default user name and password of root and pass to set a static IP address along with other settings.

Reset Administration Password

The default login name is root and the password is pass.

In the event you have lost your old password and caanot login, you will need to reset your controller to factory defaults. You can see how to do this by viewing the Factory reset controller to factory defaults section of the E100 FAQ.

Upgrading Firmware

How do I upgrade the firmware on my E100?

Open a command prompt and execute the following command 'FTP e100_ip_address' (FTP.EXE is included with Windows 98/2K/XP).

Login as the E100 administrator. The default user name is root and password is pass.

Change to binary transfer mode by typing 'bin' and hitting enter.

Issue the command 'put software flash binary file flash' where the software flash binary file is the full path and filename to the new E100 firmware image file.

When done, type 'quit' and hit enter. The E100 will reboot itself. Note: it may take up to 5 minutes for the E100 to finalize the firmware flash process.

Providing Server Report

How do I provide Tech Support with my server information?

Technical Support may ask that you provide them with your server reports information and event logs. In that case, please do the following:

1. Login to the admin web interface.

2. Click on the 'support' link.

3. Click on the 'server report' link.

4. Once this page has loaded, do a file - save as .HTML and send this file to support.

Not Responding

What steps do I take if my E100 controller is not responding?

If you are unable to access your E100 server please perform the following steps:

1. Perform a factory reset on the controller. If this controller is still not responding as it should, proceed to step 2.

2. Power down the system and open the chassis, locating the E100 controller. It should have a power plug, a cable to the Network Daughtercard, and a SCSI or IDE cable attached.

3. Remove the SCSI or IDE cable(s) from the E100 controller. This same cable will be attached to your CD-ROM or hard drives as well. At this point, we are only interested in removing the end of the cable that is attached to the E100 controller.

4. Power on the E100. If it continues to not respond properly, perform another factory default reset. Once this is done, and it is still not responding, contact support. If the E100 is now properly responding, proceed to step 5 to find out which device has failed.

5. Power down the system, locate the SCSI or IDE cable again. Re-attach the cable(s) to the E100 controller that were removed in step 3.

6. Locate the opposite end of the SCSI/IDE cable (after the CD-ROM drives) and if you are working with a SCSI cable, determine if a physical terminator is installed. (this looks like a black square at the end of the cable) If there is one installed skip to step 8. If there is not a terminator installed, or you have IDE drives, proceed to step 7.

7. The last CD-ROM drive on the SCSI chain should be configured for termination with the jumpers on the drive. Remove all CD-ROM drives from the SCSI cable except for the last (terminated) CD-ROM drive. Power on the system, if the E100 is now responding repeat the step, each time adding an additional device (always leaving the terminated CD-ROM drive attached) until you find the faulty CD-ROM drive. For IDE you can follow the same steps, but disregard the information regarding termination. You will simply need to remove one drive at a time from the IDE cable until you determine which drive is causing the E100 to hang/not boot properly.

8. Remove the SCSI cable from all but one CD-ROM drive, then power back on. Repeat this step, each time adding an additional CD-ROM drive to the SCSI cable, until you find the one that is causing the E100 to hang/not boot properly.

End of procedure - If you continue to have problems or need a replacement CD-ROM drive, contact support by using the 'contact support' link at the top of the main support page.