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This product was replaced by DataShare x2

Controller Firmware:

Download latest firmware (v 4.50 released 10/09/03)

View latest firmware release notes

Application Software:

eConsole (v2.52 released 06/16/03)
Remote disc loading/creation and management.

eContent (v4.11)
Windows based GUI software to allow centralized application launching and management.

eMulateCD (v3.01)
Windows based GUI software to emulate a local CD-ROM drive with contents of a cached disc

Product Documentation:

Download Quick Start Guide

Download product manual (v4.20 released 08/26/02)

Download product reference guide (v4.20 released 08/26/02)

eConsole Users Manual

eConsole Overview Presentation

eContent Users Manual

eMulateCD Users Manual

Frequently Asked Questions: Choose an FAQ from the list below

Factory Reset Controller to Default values
Reset Administration Password
Upgrading Firmware
Providing Server Reports
Recovering from failed or degraded RAID
Unit's IP Address
Stop beeping

Factory Reset Controller to Default values
How do I reset my DataShare to factory default settings?

NOTE: This will not delete the volumes cached on your DataShare, however you will need to re-input your IP/network information and any security settings for your volumes.

1. Shutdown the DataShare server (power it off)

2. On the outside rear of the chassis, locate the NIC daughtercard where the network cable plugs in

3. Flip the DIP switches to the down position (opposite of what they are by default).

4. Power the DataShare on; wait for the LCD to display 'Default Jumper' (about 15 seconds).

5. Power the DataShare off; flip the DIP switches back to the up position (as they were originally).

6. The DataShare is now reset to factory defaults, clearing the admin passowrd and resetting all network and security settings.

7. Use the LCD keypad to reset the IP address if needed, or by default the DataShare will look for an address from a DHCP server.

Reset Administration Password

The administrator password can be easily changed via the web GUI interface by logging in as 'admin', and then selecting the 'Server Settings' and then 'Password'.

In the event you have lost your old password and cannot login, you can perform the following procedure to forcibly reset the administration account password:

1. Shutdown the DataShare server (power it off).

2. On the outside rear of the chassis, locate the NIC daughtercard where the network cable plugs in

3. Flip the #1 DIP switch to the on position, and leave #2 set to off.

4. Power the DataShare on; wait for the LCD to display 'Recovery Mode and Clear Password' (about 15 seconds).

5. Power the DataShare off; flip the #1 DIP switch back to off (normal operation mode).

6. The administrator password is now reset to the factory default setting which is blank.

What is the System Profile and why does it need to be backed up?

The System Profile contains such vital informations as:

1. User Account information (Domain and Local accounts, as well as quota settings).

2. NAS IP address/network configuration.

3. Domain/Workgroup Information.

4. Network Shares, Share permissions, and ACL configurations.

5. Tape backup information.

This information is not saved when the data on the volume is backed up, and cannot be backed up by any other method. Backing up the System Profile does not backup any of the data on the volume. For security reasons, the System Profile does NOT contain the Admin password or the Domain registration password.

For more information and procedures, please review this pdf document.

Upgrading Firmware

How do I upgrade the firmware on my DataShare?

1. Launch a web browser and type the URL in for your DataShare (the name or IP address of the server).

2. Authenticate as the 'admin' user account with the appropriate password.

3. Go to the Server Settings page, then select 'F/W Upgrade' for firmware upgrade.

4. Provide the location of the firmware binary file by hitting 'Browse', and hit 'Upgrade'. The DataShare will then begin the firmware upgrade and automatically reflash and reboot itself. Note: this may take up to 5 minutes.

Providing Server Reports

How do I provide Tech Support with my server information?

Technical Support may ask that you provide them with your server reports information and event logs. In that case, please follow these instructions:

1. Browse to the DataShare web interface, login as admin, and click the 'Server Settings' tab, then click the 'System Information' button at the bottom right of the page. Once this page loads, save the resulting file by going to 'File - Save as . HTML'.

2. Browse to the following URL (replace the word datashare withe the name or IP address of your server): http://datashare/SYS/log (note: this is case sensitive).

3. You should see a listing with the following files: dc_debug.txt, device.txt, mirror.txt, security.txt status.txt, sysinfo.txt, and system.txt. On each file, right click and choose 'Save Target As' the save the files on your workstation.

4. Please attach these files to your trouble ticket. If these files exceed 4MB combined, please archive them to a single file, and attach them to your trouble ticket e-mail. If you do not have a trouble ticket open, you can create one by using the 'contact support' link at the top of the support page.

Recovering from failed or degraded RAID

How do I recover from a RAID failure (degraded) on my DataShare?

1. Identify the failed hard drive with either a Sypport Engineer's assistance or by using 'Device Manager' in the DataShare's web interface, locate the degraded RAID array, click the hyperlink, and note the drive listed as 'Faulty'.

2. Power off the DataShare and remove the Fault Drive.

3. Replace the Fault Drive with a new disk drive, ensuring the IDE master/slave jumper is set correctly. Power the DataShare on.

It may take several minutes for the DataShare to rescan the RAID information, at which time you can proceed to the 'Device Manager' link in the web interface, locate the degraded RAID array, click the hyperlink, and select the 'Recover' option.

Select the new replacement hard drive from the drop-down list and choose the recover link. If you do not see the correct hard drive in the drop-down list, stop and contact support.

The DataShare will now begin to resynchronize the parity information of your degraded RAID set. You can monitor the status of this from 'Device Manager' by clicking on the rebuilding hyperlink.

Unit's IP Address
How do I find my unit's IP address?

1. If your network has a DHCP server, you can lookup to see what IP address the unit is leasing from the DHCP server.

2. If your network is not on a DHCP server, use the following instructions:

a. On the unit's LCD, press the right arrow once.

b. At the System Ready message, press the right arrow once.

c. At the Enter Config? Prompt, press the right arrow once. This will display the IP address for the unit.

Stop beeping

How do I stop the unit from beeping?

The unit only beeps if it is alerting you to something. Please take note of the alert BEFORE clearing the LCD messages. Clearing the error messages on the LCD will stop the unit from beeping. To clear the LCD error messages, use the following instructions:

1. On the unit's LCD, press the left arrow once.

2. At the System Ready message, press the left arrow once.

3. At the Clear LCD msg? prompt, press the square button (Enter) once.