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This product is at End-of-Life, for upgrade assistance please contact us.

Controller Firmware:

Download latest firmware (v 7.02. released 05/14/02)

View latest firmware release notes

Application Software:

ZerverView (v 5.09)
Locate and setup server; Required for Novell NDS installation

EazyImage (v4.04)
Remote image CD media over the network

Product Documentation:

Download Product manual (revision 2.0. released 03/01)

Frequently Asked Questions: Choose an FAQ from the list below

Factory Reset Controller to Default values
Reset Administration Password
Upgrading Firmware
Cyclone not found in ZerverView
Retrieving Server Reports for troubleshooting
Work-around for ZerverView reporting "Unable to open/bind socket"

Factory Reset Controller to Default values

How do I reset my Cyclone to factory default settings?

NOTE: This will not delete the volumes cached on your Cyclone, however you will need to re-input your IP/network information along with any security settings.

1. Locate the reset button which is one the front bezel and is in the 8'th slot from the left on the lower left front of the bezel.

2. With the Cyclone powered on and idle (Status LED should be either solid green, or blinking amber), press the reset button (step 1) with a heavy duty paperclip and hold it down util the Status LED turns off (about 12 seconds).

3. Release the reset button, The Cyclone will automatically reboot in a moment.

The ZerverView utility can be used at this point to set an IP address, or if DHCP is running on your network, an IP should be assigned automatically.The ZerverView utility is located on the Cyclone support page for download, and included on the companion CD.

If ZerverView fails to set an IP address for your Cyclone or fails to find your Cyclone, here is some information you may find helpful:

The default name is Zxxxxxx where x=the last 6 digits of the MAC address of the Cyclone (printed on the bezel, or on the original server report included during shipment.)

The default IP address of the Cyclone is 10.10.10.10. If there is no DHCP server or it was not assigned an IP address, youi will need to connect a workstation to the same switch/hub as the Cyclone, disconnect any uplink connection, and set that workstation to an IP address of 10.10.10.1 and subnet of 255.255.255.0 with no gateway value set.

Once this is done, you can access the Cyclone and set a permanent static IP address via the admin web interface.

You can access the web based configuration via your web browser by typing in the Cyclone's IP address.

Note: The default admin user name and password are admin and admin.

Reset Administration Password

The default login name is admin and the password is admin.

In the event you have lost your old password and cannot login, you will need to do the following:

1. Power the Cyclone off.

2. Locate the reset button which is one the front bezel and is in the 8'th slot from the left on the lower left front of the bezel.

3. Using a heavy duty paper clip, hold the reset button down while powering on the Cyclone.

4. The Cyclone's Status LED will begin blinking amber in a few moments. Once the LED is blinking amber, release the reset button.

5. Allow the Cyclone to finish booting. Once done, the password will be reset to 'admin' for 5 minutes to allow the administrator to access the web interface and change the password.

Upgrading Firmware

How do I upgrade the firmware on my Cyclone?

ZerverView is the recommended way to upgrade your firmware. You can download ZerverView from the Cyclone support page.

1. Launch ZerverView. If it does not find your Cyclone see the FAQ 'ZerverView doesn't find my Cyclone, what do I do?

2. Right click on the name of your Cyclone, select the 'Reflash Firwmare' option.

3. Login to the Cyclone using the same administrator account you would use to login the admin web interface.

4. Download the firmware file from the main Cyclone support page if you haven't already.

5. Zerverview will then ask you for the path to the Cyclone firmware image. Select the file.

6. The Cyclone will now be upgraded to the new firmware and automatically reboot after the upgrade is complete.

Cyclone not found in ZerverView

ZerverView doesn't find my Cyclone, what do I do?

If you Cyclone is on a different segment than your workstation, you may need to manually tell ZerverView the IP address of your Cyclone.

Open ZerverView and go to the 'options' menu and select 'Edit Remote Server List'; add the IP Address of your Cyclone.

Retrieving Server Reports for troubleshooting

How do I gather Server Reports to send to Tech Support for troubleshooting?

Often it is necessary to send Tech Support your server reports so that they can be reviewed by a support engineer.

1. Browse to the URL http://ip-address/admin-cgi/system --- where 'ip address' is the IP or name of your Cyclone server.

2. Authenticate as the admin user if necessary, then save the resulting page by doing a 'File, Save As, HTML' and store the .HTML file on your computer.

3. Send the .HTML file as a file attachment to tech support by replying to your open trouble ticket.

Work-around for ZerverView reporting "Unable to open/bind socket"

ZerverView is reporting an error message "Unable to open/bind socket" and closes, how do I fix this?

ZerverView uses a special port number on the workstation and the NAS controller to 'talk' to each other. This same port number is used by the Hewlett Packard JetAdmin printer service.

Solution: Prior to launching ZerverView, disable the HP JetAdmin service on the Windows workstation, or install ZerverView on a workstation without the HP JetAdmin software.