"This has nothing to do with the specific issue but rather is a general
comment which I want you to know. I think that Excel Meridian has, hands
down, the best, most helpful technical support of any organization which
I've encountered.
I deal with hardware and software support personnel on an almost daily
basis, and you don't know how many times I've said something like, "I
wish I were talking to Excel Meridian instead of these idiots [or less
charitable words]."
Seriously, you're doing a great job. It's a pleasure to work with you.
"
John Schexnayder
Senior Network Analyst
Ray Marshall Center, UT Austin
"EMD has done it again… your technical support team is superb. I had a problem that the OEM wasn’t even aware of, but you provided me a solution that works without any problem. As I’ve always said, I like the support from this company."
Cordell
University of Iowa
"Thanks for the great feedback AND quick response
regarding this piece of gear. It was a big relief and help to us that
your answer was exactly what we needed to hear.
This is only the second time I have had to contact Tech Support about
this unit and both times the level of support has been outstanding. It
is refreshing to have a company so on top of things with their customers
and who has not outsourced everything like some other corporations.”
Dave Lewis
Northrup Grumman Mission Systems
All survey questions are marked with Excellent.
"The helpdesk staff have consistently gone above and beyond the call. I will speak highly to my colleagues of your products and especially your technical support services.”
John Hille, ISP
Facility Security Officer / ISSM / TCO
McLane Advanced Technologies
“I wanted to give you an update on the new disk drives. Monday I was able to add the new drive with no issues and started sending my backups that night. About 1/2 hour ago Adam helped me swap out the drive that I was having problems with. Everything went smoothly and I am in the process of moving data to it.
I want to thank you and the tech team for all your help. This is the second time since taking this position that I had to call on the tech team for help. I have been working in customer service for 30 years and I want you to know that the service I received was excellent. I can be a tough customer at times, but with your company I had no reason to be tough. As I move forward in this position I look forward to working with you on solutions to my needs. I will keep you posted on the possible upgrade after I hear what the other department is deciding on their plans for backup storage.
Please feel free to forward this to management so they are aware of the great job you are doing!”
Programmer/System Analyst
Alcoa Engineered Products
“The support team did an outstanding job providing us with the hardware we needed in a timely manner. This saved us thousands of dollars in travel costs and labor that we would have spent had we not received such quality service and prompt delivery. We're extremely happy with Excel Meridian. Thank you!”
Chris Finch
Lead Systems Engineer
General Dynamics AIS
“Your tech support section was quick to respond and provided solutions that solved the problem. I wish other companies had support groups as good as yours. Thank you!”
Mario Soto
SVCFL
“I am extremely happy with the performance of our Excel Meridian DataNas XP.
THANK YOU FOR YOUR PROMPT ASSISTANCE!!
Your product performed exactly as promised, the hot swap spare automatically activated when one of our 3 raid5 drives failed. You shipped the replacement drive and I got it - next day - under warrantee. Your support folks guided me thru the replacement process and we are fully restored. Perfect performance by the product AND the company!”
Jim Conroy, Sr. Systems Analyst
AAA East Penn - I.T. Dept.
Allentown, PA 18322
“The Technical Support and Sales Support teams at Excel Meridian are the only ones I have worked with in my career that I would brag about. Keep doing what you are doing and maybe others will follow your lead!”
ED Rice
IT Manager
Harris Corporation
”The engineer I spoke with promptly solved my hardware dilemma in a very knowledgeable and friendly manner. No waiting involved! He is a real credit to the customer service of your company.”
Matthew Fazio
Dresser, Inc.
”This unit is up and running and the defective hard drive has been returned via UPS. Thank you so much for your GREAT SUPPORT TEAM !! Prompt, courteous and efficient . . . I couldn't ask for more because my customers wouldn't expect any less from me.”
Allan Treadwell, Owner
Twin Bridge Services
”Great support that catered to my specific environment which was probably not even applicable to the majority of your customers. Outstanding!”
Jason Lee
University of Missouri
”You have the best service I have ever used! Keep up the good work!!”
Bob Young
Office of Dr. Harold F Leeper
”Your technical support and response time has been one of the best I have ever seen.”
Gordon Shankman
Northrop Grumman
”Your support is so great!! I just can't believe it."
Bryon Beilman
Engim, Inc.
”Your tech support is great! I wish I got such service from all other vendors. Could you run some workshops? ;-)"
Ann Schwartz
Cabrillo College
“Thank you for the outstanding support…I've been in computers for over fifteen
years and this has been one of the best support experiences I've ever
had - very professional with excellent communication and a more than
satisfactory outcome. Thanks again.”
Skip Tannen
Systems Engineer, ITSD Enterprise Services
Babson College, Babson Park, MA
“Thanks for all of your help. Great service!”
Andrew Fisher
Intel Corporation
"…support was excellent…thanks for standing behind your product – not every company does.
I finally have a fast, stable, and reliable external storage system. Thanks for all the support!”
Eric Swenson
Reaction Engineering Intl.
“We were very pleased with the quickness of the responses [from sales and support teams]….the support technician was very helpful.”
Marianne Free
Hamilton Hospital
“You provided excellent support even though my product had reached end of life. Thanks for all your help, and I will definitely keep you in mind for my future storage needs.”
Mark Woodruff
Hancock, Askew & Co. LLP
“I was very pleased with the speed and accuracy of the response from your team. Only one request was required to get my problem resolved…Thanks for the wonderful service.”
Clint Millett
Celcom Electronics Ltd.
“The support technician who responded to me with the technical explanation of how the product worked was the highlight of this issue. He told me succinctly what was going on, why it went on, and what to do about it.”
Tony Montieth
Max Daetwyler Corp.
"As usual, Mike and all the support staff quickly came to our rescue. If Mike ever leaves, we’ll go back to using floppy disks!
We are a reseller of [Excel Meridian’s NAS products] and I support them for our clients. When asked what brand to go with, I always reply “Excel Meridian”. The reason is the support that Mike and everyone provides.”
Larry Morganstern
DISC LLC
“Your technical support was outstanding and speedy. I commend and thank you for your services.”
Michael Odom
United States Marines
“The support was of an excellent standard…fast service…much better than I had expected.”
Alun Bodman
Pontypridd and Rhondda NHS Trust
“I appreciate the tech didn’t treat me like a neophyte. I am a Systems Engineer that was onsite assisting a customer; the technician was polite, answered my questions, located his information quickly, didn’t hassle me for not having all the information about the customer, nor did he provide extraneous information.”
Steven Rupp
Infinitec
"I am a server support tech at Dell, and I received exactly the outstanding service that I try to give day in and day out. It’s nice to be on the other end of the email and get the level of service that I try to give."
Mr. O’Bannon
Dell Computers
"As a VAR, it is important to know that I can call upon the manufacturer of a product for support. I've installed several of the Cyclones and Universal CDNET devices before and fortunately have always been able to call upon you for support.
Thanks for doing a great job! I appreciate you!"
Lori Lamendola
Century Business Systems
" . . . your technical contacts were very, very helpful. They were patient and made an effort to understand what I was asking for . . . I was so pleased with how courteous you all were . . ."
Chris Geddings
Systems Programmer, Unix Systems Administrator
Department of Arts & Sciences for Computing
Duke University
"We are very pleased with the quick response from Gary Klos in your technical support department. He solved the problem which we were experiencing with tape backups in a quick and courteous manner. It was a pleasure working with him and your company.
Thank you for your quick and complete response."
Jim Buchanan
Institiutional Research
Research and Evaluation
Dallas Public Schools
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